Sean from Harmonix posted an announcement on the RockBand.com forums yesterday (complete announcement below) that allows those with broken Rock Band bass drum pedals to get replacements without proof of purchase, and is applicable for all consoles within the US (sorry Canada and international folks). FYI – It does not apply to the metal-plated pedals, only the plastic pedals, and only runs through March 30, 2010.
Here’s the Sean’s post:
***UPDATE TO WARRANTY PROGRAM FOR DRUM PEDALS – EA CUSTOMER SERVICE TO IMPLEMENT ON THURSDAY, OCTOBER 1, 2009***
Cambridge, MA – October 1, 2009 – Great news! We are now honoring warranty requests for plastic Rock Band bass drum pedals past the official 60-day limit.
To make sure that all of our customers have the best experience possible with Rock Band, between now and March 30, 2010, we will honor warranty claims on plastic Rock Band bass drum pedals without proof of purchase and without regard to when you purchased your drum pedal. The extended warranty program applies to all plastic Rock Band bass drum pedals for all game consoles, but does not apply to metal-plated bass drum pedals like those sold with Rock Band 2 Special Edition. This offer is limited to one drum pedal warranty claim per customer and to customers within the United States.
As always, to take advantage of our warranty program please contact EA’s Customer Support at http://support.ea.com/rockband. All other terms and conditions of our limited 60-day hardware warranty continue to apply.
Harmonix and MTV Games have always, and will always, remain open to your feedback about your experience with Rock Band. This feedback is crucial to our development, as it allows us to provide you with the ultimate rock experience and meet your needs as members of the Rock Band community.